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Dias 17, 18, 19 de Outubro de 2007 - Em São Paulo - SP
no Hotel Golden Tulip - Paulista Plaza -
http://www.paulistaplaza.com.br
Carga Horária: 18 horas
Curso oficial da Carnegie Mellon University. O curso será ministrado em inglês e todo material está em inglês.
Valor
• R$ 4.500,00 para não associados do ITSMF-Brasil
• R$ 3.900,00 para associados do itSMF-Brasil
Who should attend this course
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• Senior managers responsible for providing IT-enabled outsourcing services
• Service providers who are interested in quality improvement or planning improvement programs
• Clients seeking risk mitigation and consistent criteria for selection of providers
• Service providers who will be participating in an eSCM capability determination or self-appraisal
• Quality consultants and evaluators who want to learn about a new quality model
• Quality consultants who want to become authorized as part of an eSCM Capability Determination Team
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Prerequisites
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• Bachelor's of Arts or Sciences from an accredited institution of higher education
• Five or more years of experience in quality efforts or outsourcing |
Course Description
The eSourcing Capability Model for Service Providers course introduces participants to the concepts, terminology, and structure of the Model and the interrelationships of the Model components. Participants will gain an understanding of the value of the Model for service providers and clients, identify major characteristics of service providers at different capability levels, gain an introductory understanding of how the Capability Determination Process is carried out, and be given ideas for introducing eSCM in their organizations. Participants who have successfully completed the course will receive a certificate of completion.
Course Objectives
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• Be able to define IT-enabled sourcing and the reasons for success or failure
• Be able to describe the value of the Model to service providers and clients.
• Understand the structure of the eSCM and the interrelationship of its components.
• Become familiar with practices at capability Level 2.
• Learn about practices for capability levels 3, 4 and 5.
• Understand how the Model can be used by service providers, clients, and quality consultants.
• Gain a high level understanding of the Capability Determination Process.
• Develop an initial concept of how to introduce the eSCM into your organization.
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Prof. Majid Iqbal - Carnegie Mellon University |
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